To force cancellation, you must have the permissions ForceProcess (for a direct order) and ForceCancelPaymentTransaction (for payment transactions).

If you use Ariba Supplier Network (Ariba SN) or an external system, such as an ERP system, to cancel direct orders or payment transactions with suppliers and the cancellation process is interrupted, the cancellation can become stalled in the system; the status does not progress beyond Canceling.

In these cases, a Force Cancel button is displayed when viewing the details of an order or a payment transaction. Click Force Cancel to manually force the status from Canceling to Canceled so the cancellation process can continue. Only the status of the order or transaction is changed; you must still actually cancel the order in some other way, such as calling the supplier.

For example, if Ariba Buyer tries to fax a cancellation order to a supplier and the fax transmission fails, the cancellation is stalled with a status of Canceling. The Force Cancel command enables you to move the order status from Canceling to Canceled, after which you can cancel the order with the supplier by phone.